• NACLC Services
  • NACLC Members' page
  • Accreditation (SPP)
  • Bulletin Board System (BBS)
  • CLASS
  • CLEAR database
  • CLE Made Easy
  • Insurances
  • knowmore
  • Legal Health Check
  • Updated Legal Needs Assessment Toolkit & Framework
  • Management Support Online (MSO)
  • LexisNexis Online Legal Resources for CLCs
  • Practical Legal Training (PLT) in RRR areas
  • RRR CLCs Members' page
  • Risk Management Guide
  • WebEx
    • Trouble shooting
    • Managing IT
      • Developing and maintaining policies
      • Developing an ICT plan
      • Managing website production
      • Role of IT support provider
      • Managing your IT support provider
      • Choosing an IT support provider
      • Role of the IT contact person in your office
    • Hardware and software
    • Communication and publishing tools
    • Information management
    • Templates and sample policies
    • About the project
    • Further help
    • Setting up mailing lists and e-newsletters
• National Networks

• Home >
• For CLCs >
• NACLC Services >
• Managing IT >
• Role of IT support provider

Role of IT support provider

What an IT support provider should be doing

IT support is a set of specialised tasks. An IT support provider's roles are:

• to install computers and other hardware
• to maintain computers and the network
• to install and maintain off-the-shelf software (e.g. for word processing, spreadsheets, email, internet)
• to make recommendations about purchasing the equipment that will provide a working system (for the network printers, standard software and connection to the Internet).

What they should not be doing

IT support providers generally do not have the specialist expertise required to undertake IT projects such as building databases and websites. Your first choice for such projects should not be your IT support provider – you should engage other specialists.