Role of IT support provider
What an IT support provider should be doing
IT support is a set of specialised tasks. An IT support provider's roles are:
- to install computers and other hardware
- to maintain computers and the network
- to install and maintain off-the-shelf software (e.g. for word processing, spreadsheets, email, internet)
- to make recommendations about purchasing the equipment that will provide a working system (for the network printers, standard software and connection to the Internet).
What they should not be doing
IT support providers generally do not have the specialist expertise required to undertake IT projects such as building databases and websites. Your first choice for such projects should not be your IT support provider – you should engage other specialists.