Setting up a new computer
Setting up a new computer probably should NOT be the role of someone who's job it is to do something else at a CLC eg an advocate, solicitor, admin or bookkeeper.
The best advice is to KEEP a LIST. That means the person who administers IT at your service, should have a list of everything that happens each time a computer gets installed.
An example list follows but each of these thing would usually come with more detail.
- Provide User with account to link them to server
- Install Office software
- Install CLIS software
- Install printer1.
- Install printer2. set default to A4
- Install Firefox as default internet browser copy bookmarks from previous computer.
This seems like work but it doesn't change that much over time and it means that those little things don't get forgotten that you have to wait a week for the IT support people to make it back to your office.
Another benefit of this is that the more consistent you are with setting up your computers, the less maintenance time is spent on problem solving.
Your aim should be to have everyone working with the same software and the same versions, especially of your operating systems the computers. ie you should avoid have a mix of different versions of eg Windows or different versions of Mac OS and you should avoid having a different mix of versions of OFFICE or different software products on different computers that do the same job. ie one person uses Outlook but someone else uses Mac Mail. etc.
For similar reasons, you should also aim to have relatively similar hardware across the organisation. see 'replacement plan' in this section.